I´ve been trying to genetic test some of my horses. It takes my money but doesn´t actually give me the genetic test to my horses. I have lost around 20k of keep trying to genetic test. I restart my page and even more EBS is gone. So, the genetic test I paid for on my horses don´t even work. They don´t show up at all. I´ve tried on many different devices but it just doesn´t want to work.

Please give us a link to the horses in question and a screenshot from your accountant's page.